تواصل مع كل عميل — بالعربية والإنجليزية
Waseela is a WhatsApp CRM built for Middle East businesses. Manage conversations in Arabic, English, Hindi, Urdu, and Tagalog — with an AI that understands every dialect.
The Problem
Middle East SMEs lose customers every day because their tools were not built for this market.
Customer messages in Arabic, Hindi, and Tagalog go unanswered because no tool supports them all in one place.
Agents answer the same customer twice. There is no assignment, no status tracking, no shared history.
You cannot track response times, lead conversion, or agent performance from WhatsApp alone.
What Waseela Does
Everything your team needs to manage WhatsApp at scale — without switching tools.
Auto-detect Arabic dialects — Gulf, Levantine, Egyptian — plus Hindi, Urdu, and Tagalog. Route each message to the right agent instantly.
Every contact, conversation, and order in one place. Full history, lead score, and agent notes — no spreadsheets, no missed follow-ups.
Trigger automated follow-ups, abandoned cart reminders, and appointment confirmations. No code required.
Connect Salla and Zid directly. Sync product catalogs, orders, and shipping updates into your WhatsApp conversations automatically.
Let customers book directly via WhatsApp. Real-time availability, Google and Outlook sync, and automated reminders that reduce no-shows.
Message delivery rates, lead conversion, CSAT scores, and agent performance — all in one real-time dashboard.
How It Works
No engineering team required. You are operational the same week you sign up.
STEP 01
Link your existing business WhatsApp number. We handle the API setup.
STEP 02
Add agents and assign roles. Everyone gets their own login in minutes.
STEP 03
Set up your chatbot flows, language preferences, and automation rules.
STEP 04
Start receiving, managing, and converting customer conversations at scale.
Language Support
Waseela is the only WhatsApp CRM with native support for the languages your customers actually use.
Pricing
All plans include a prepaid messaging wallet. You only pay for what you send.
Starter
Growth
Scale
Messaging costs are passed through at Meta's rate + 15% markup. AI resolution micro-fee: $0.02–$0.05 per resolved conversation.
Early Access
We are onboarding a limited number of Saudi and UAE businesses in Q2 2026. Join the waitlist to secure your spot.